Please see below some FAQs regarding Covid 19.
When are you due to open?
Our opening date is Monday 6th July 2020. Black Hall Lodges is in Shropshire, England and therefore abides by English Law.
What happens if Black Hall Lodges is closed when I am due to visit?
If we are advised to close, all bookings will have the option to postpone their holiday or receive a full refund through Hoseasons.
What facilities are closed onsite?
Our leisure building will reopen on 25th July 2020 from 9am – 7pm daily. The Swimming Pool must be booked to use (available 7PM onsite each evening for the following day). The Games room operates a maximum of 10 people at a time. Soft play is still currently closed.
Can we still use our hot tub or sauna?
Yes, all hot tubs and those lodges which have saunas will be fully accessible. These facilities are sanitised between each guest and are private, therefore can be used.
What time is Check in & Departure?
Following the new Safer Stays from Hoseasons, the revised check in time will now be from 5pm. We aim to ensure lodges are ready from approx 4pm onwards but this is not always possible. Departure time will be 9am (Except New Hampshire 11am). This gives us extra time for essential cleaning and sanitising which needs to take place to allow us to open safely.
What will be different about our lodge?
To enable quicker cleaning, some items have been removed from the lodges including hairdryers, decorative cushions, information folders, tea/coffee welcome packs.
How do I check in?
Whilst we aim to ensure lodges are ready from 4pm onwards, official check in is 5pm. All keys can be collected from reception. You will need to provide a credit/debit card for a security deposit (which can be done via telephone). If you are a late arrival or wish to have a contactless check in, please phone ahead of time. You will not be able to access your lodge without giving a security deposit. Please note, if you arrive before 5pm we ask you to wait in your car to enable our staff to clean the lodges safely and depart before your arrival. There are no toilet or food and drink facilities onsite whilst you wait (Knighton is our nearest town)
Please note, reception operates social distancing with a 1 in 1 out system.