Frequently Asked Questions
Q – Is the BBQ charcoal or gas?
A – Charcoal (not provided but we do sell this on site)
Q – Do all the lodges have towels and linen provided?
A – Yes
Q – Is using a sat nav to get to your destination a good idea?
A – No, as we are rural it chooses inconvenient roads. Therefore we suggest you enter Knighton, Powys, into your sat nav and then follow the directions on your paperwork.
Q – Do all mobile networks have signal on the park?
A – No, only EE, which is very limited. However, there is an on site payphone if you do not have an EE mobile phone.
Q – What is the earliest time we can check in on our arrival?
A – 3:30pm is the earliest time.
Q – What time is the leisure building open until and who can use it?
A – The leisure building is open from 9am – 7pm each day (subject to cleaning and maintenance). Under 16s must be accompanied by an adult in their party at all times, otherwise all guests can use the facilities at any time during their stay.
Q- What time do we have to depart on our departure date?
A – 10am is the departure time for Monday & Fridays. Check out on Sundays is 12pm.
Q – Are there smoking areas on the park?
A – Yes there are ash bins provided on the lodge decking areas and outside the leisure building.
Q – What household appliances are provided in the lodge?
A – All the lodges have the standard household appliances; these include toaster, kettle, saucepans, crockery, microwave and cutlery/utensils
Q – Can we arrange a grocery delivery to our lodge?
A – Yes we have regular visits from Tesco, Asda and Sainsburys please arrange delivery for after 3:30pm (on your day of arrival) and let the owners know prior to your arrival.
Q – While we are staying at our lodge can we have visitors?
A – Yes, however you will need to let the owners know before they arrive and please note your visitors won’t be able to use the leisure facilities or your hot tub, due to insurance policies. (Please note: if we see your visitors are breaking our terms they will be asked to leave the park.)
Q – Do you accept dogs at Black Hall Lodges?
Pets are welcome in our luxury Finnish lodges– Inari 4 and Helsinki 1. (£60.00 charge)