Click to expand FAQs.
Can we have visitors onsite?
Unfortunately visitors are not permitted onsite.
Is the BBQ charcoal or gas?
Charcoal (not provided but we do sell this on site) except Couples VIP & New Hampshire which only accept disposable BBQ's.
Do all the lodges have towels and linen provided?
Yes, and your beds are made up for your arrival. Please bring additional towels for the hot tub & pool
Is using a sat nav to get to your destination a good idea?
No, as we are rural it chooses inconvenient roads. Therefore we suggest you enter Knighton, Powys, into your sat nav and then follow the directions on your paperwork.
Do all mobile networks have signal on the park?
No, only EE, which is very limited. However, there is an on site payphone if you do not have an EE mobile phone.
What is the earliest time we can check in on our arrival?
4:00pm is the earliest time.
What time is the leisure building open until and who can use it?
The leisure building is open from 9am – 7pm T/W/T/S, 10am-7pm M/F/Sun. Under 18s must be accompanied by an adult in their party at all times, otherwise all guests can use the facilities at any time during their stay.
What time do we have to depart on our departure date?
9am is the departure time for Monday & Fridays. Check out on Sundays is 12pm.
Are there smoking areas on the park?
Yes, there are ash bins provided on the lodge decking areas and outside the leisure building.
What household appliances are provided in the lodge?
All the lodges have the standard household appliances; these include toaster, kettle, saucepans, crockery, microwave and cutlery/utensils
Can we arrange a grocery delivery to our lodge?
Yes we have regular visits from Tesco, Asda and Sainsburys please arrange delivery for after 3:30pm (on your day of arrival) and let the owners know prior to your arrival.
Do you accept dogs at Black Hall Lodges?
Pets are welcome in our luxury Finnish lodges– Inari 4 and Helsinki 1. (£60.00 charge)
Do you provide toiletries, washing up liquid etc?
We provide a small starter amount along with a tea/coffee welcome pack, however we do not provide additional toilet rolls, bin bags, washing up liquid, dishwasher tablets, tea/coffee etc.
Do we need to book to use the Swimming Pool?
Yes, you will be sent a link to book with your pre-arrival email . Please note, bookings can only be made up to 14 days in advance.